We are proud to offer a 60 Day Satisfaction Guarantee. Buy something and if it falls short of your expectations bring it back. We want you to be happy; it is as simple as that! For the safety of our customers, climbing gear is not returnable for any reason. We will deduct a flat $8 fee from your refund total if our Return Label is used. You may use your own carrier of choice as well. $8 flat fee is waived for exchanges.

*We underwent a systems change on 5/14/2024. If you have an order from before 5/14/2024 you wish to return, please reach out to or give us a call at 1(800)870-0011.*

Please review our Returns Policy online.

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