Alabama Outdoors offers a 60-Day Satisfaction Guarantee—we want you to be happy. Buy something and if it falls short of your expectations, you may return it within 60 days of purchase for a replacement or refund. Our satisfaction guarantee does not cover:
- Ordinary wear and tear, or damage caused by improper use or accidents, at the sole discretion of our staff. Dissatisfaction with items that are worn, washed, or otherwise used may be handled through a vendor warranty or other vendor coverage.
- Climbing equipment: For the safety of others, we can never accept the return of climbing equipment of any type, including ropes, shoes, harnesses, carabiners, protection, webbing, cordage, or any other personal protective equipment designed for climbing.
- Any worn or visibly used product is non-returnable.
- Products discounted 50% or greater from their original retail price – all sales of these items are final. *NON-RETURNABLE and NON-EXCHANGEABLE*
- All electronics are non-returnable, non-refundable, and non-exchangeable.
- Undergarments or any type of underwear is non-returnable, non -refundable, and non-exchangeable.
- Gift cards of any kind (in-store and e-gift cards) are non-returnable.
Returns of Footwear: Footwear may often be difficult to size and may vary based on shoe type, time of day, and even left or right foot. We ask that before you decide to keep your shoes and wear them outside that you take time to try them out inside. In order to qualify for return under our satisfaction guarantee, footwear must be in observably new condition and include all original packaging. The item(s) being returned must be enclosed in a sleeve or box. If the item(s) is not enclosed in a sleeve or box, the item will be sent back.
Many of our vendor partners require that defects in materials or workmanship covered by warranty be handled directly through them. We are happy to facilitate this for you or provide you with a direct link to the vendor.
We provide a simple return process. ($8 Flat Fee is deducted from the refund amount if our Return Label is used) $8 fee is waived on exchanges.
Free Shipping with USPS Priority:
- The total of items being shipped must be $39.99 or more.
- We use USPS Priority for Free-Shipping.
- Item(s) weighing more than 6 lbs do not qualify for free shipping.
- Alaska, Hawaii & Puerto Rico are excluded from free shipping.
Upgraded $9.99 FedEx Ground Shipping:
- Upgraded shipping is delivered via FedEx Ground with an ETA of 1-4 business days depending on the customer's location.
- FedEx Ground is not guaranteed and will not deliver on Saturday/Sunday.
1,2, and 3 Business Day Expedited Shipping:
- Expedited FedEx Shipping is guaranteed to the best of the ability of FedEx (weather, natural disasters, etc could affect the delivery time).
- Expedited Shipping does not deliver on Saturday or Sunday and does not count those days as business days.
- Example: "If an order is placed before 1 pm on Friday and delivered on Tuesday", that would be 3 business days.
Returns Policy Exclusions:
- Orders returned within 15 Days past our 60 Day Return Policy will be refunded to a Digital eGift Card for the current Sale Value of the product on the date received.
- Orders returned over 15 Days past our 60 Day Return Policy will not be accepted.
- Offer valid only on orders placed at alabamaoutdoors.com
- Offer is limited to on-hand merchandise, is nontransferable, and is not redeemable for cash.
- Offer limited to U.S. lower 48 state addresses only.
- Offer does not apply to oversized items or items weighing over 15 pounds. A flat fee of $10 will be deducted from the refund total in these cases. (e.g YETI coolers, crash pads, etc.).
- For the safety of our customers, climbing gear is not returnable for any reason.
- For more information please call us at 1-800-870-0011 or contact us via Live Chat.
- All electronics are final sale.
- All climbing equipment and related accessories are non-returnable, non -refundable, and non-exchangeable.
- Undergarments or any type of underwear is non-returnable, non -refundable, and non-exchangeable.
If you’re unsatisfied with any products you purchased from Alabama Outdoors, you can return your item(s) as follows:
- Item(s) purchased online can be returned to our online department or at one of our Alabama Outdoor retail locations within 60 days of purchase.
- Item(s) purchased within an Alabama Outdoors retail store must be returned in-store within 60 days of purchase.
- Item(s) purchased online must be returned and received by the online returns department within 60 days of delivery.
- You must completely fill out a Return Form to complete your return. Returns missing this will be sent back to the customer and not accepted or a fee will be charged.
Online Returns:
- Please complete our return process by visiting https://alabamaoutdoors.com/returns
- Fill out the return form then use the created return shipping label and drop your return into any US Postal Service box, including your home mailbox.
- A flat fee of $8 will be deducted from the refund total if our return label is used. You may ship your return back using your own carrier method of choice.
- The item(s) being returned must be enclosed in a sleeve or box. If the item(s) is not enclosed in a sleeve or box, the item will be sent back.
Online Exchanges:
- For the fastest service with more inventory availability, simply go online and order the product you want, or call 1-800-870-0011 to place a new order by phone or contact us on Live Chat. We’ll ship your new item quickly and refund your return when we receive it.
- We cannot send out exchanges until the item is purchased or we receive your return.
Gift Returns:
- Gifts can be returned at any of our Alabama Outdoors retail locations for free.
- Please contact Customer Service at 1-800-870-0011 or via our Live Chat to have a Return Form emailed to you.
- Gift refunds will be issued as an eGift Card within 48 hours of us receiving your returned item(s).
- A flat $8 fee will be deducted from this total if you request us to send a Return Label.
Returns In-Store:
The Alabama Outdoors retail stores will accept returns or exchanges of merchandise within 60 Days of the original purchase date. You must have the original receipt or packing slip from Alabama Outdoors for a full refund, credit, or exchange. Returns will be credited to the original form of payment. The original card and cardholder must be present to receive credit back to the card. Store credit will be issued if the original purchaser and card are not available. Returns without the original receipt will receive a merchandise exchange at the lowest selling price of the item(s) with management approval.